RESORT TRANSPORTATION INFORMATION - MAYALAND
While you are brushing up on your Spanish phrases, here are a few things I've learned from traveling to this magical place myself. I want to pass them onto you to make your travel experience as smooth as possible.
As you approach/arrive in Mexico:
Make sure you have your valid passport with you at all times!
After deplaning, you will enter the Immigration line. Have your passport in hand, answer any questions from the officer.
Go to the luggage carousel and claim all of your checked bags.
Take all of your belongings to the Customs line. Your bags may be x-rayed, or selected for additional inspection, or neither.
Exiting the airport:
Once you leave the Customs area, proceed past the lineup of timeshare sales reps, and continue to the transportation pickup area. Check out my airport arrival video!
❗ Do not stop and talk with the timeshare representatives! Proceed straight out the doors leading to the outside. This is where your transfer will be. ❗
Your transfers are with a company called Mayaland. All relevant information, including how to confirm your departure transfer, can be found in your travel documents or your Travefy itinerary. Their phone is 1-877-240-5864. You can download their app and input your reservation number (found in your itinerary) to confirm your departure transfer with them.
If you arrive at the hotel and have any problems, please report it to the front desk as soon as possible so we have records if needed. Most of the time resort management is very pleased to accommodate our guests, but if need be, please contact me or any of the other support numbers, and we will address the issue.